Returns & Refund Policy

Returns & Refund Policy

At Breezy™, we value your satisfaction and strive to ensure every order reaches you in perfect condition.
Since our products are personal hygiene items, we do not offer returns or refunds — except in rare cases such as loss or damage during shipment.

Please read our policy carefully before placing an order.

1. Returns & Replacements

We only provide returns or replacements in the following cases:

  • The product arrives damaged, defective, or broken.
  • The package is lost in transit and does not reach the customer.
  • The customer receives a wrong item.

If your case falls under the above categories, please raise a complaint within 48 hours of receiving the order by emailing us at
📧 one.agencz@gmail.com
Include clear photos or video evidence of the issue (unboxing video preferred).

Once verified, our support team will arrange for a replacement or resolve the issue within 5–7 working days.

2. Non-Returnable Items

Please note that Breezy™ products are classified as personal hygiene products, and therefore cannot be returned or exchanged once opened or used.

We strictly do not accept returns for:

  • Used or opened items
  • Products without original packaging
  • Items damaged due to misuse or mishandling
  • Orders placed by mistake or due to change of mind

3. Refunds (If Applicable)

Refunds are provided only if:

  • The order is cancelled before dispatch, or
  •  The package is lost in shipment and verified by our courier partner.

In such cases, the refund will be processed to your original payment method within 5–7 business days after confirmation.

4. Order Cancellations

Orders can be cancelled within 2 hours of placing the order, provided they haven’t been shipped.
Once shipped, cancellations are not possible.

5. How to Raise a Complaint

To raise a complaint, please email one.agencz@gmail.com with:

  1. Your Order ID
  2. A brief description of the issue
  3. Photo or video proof of the product/package

Complaints must be made within 48 hours of delivery, otherwise they will not be eligible for review.

6. Late or Missing Refunds

If you haven’t received a refund after 7 working days, please:

  1. Check your bank account again.
  2. Contact your bank or payment provider.
  3. If still unresolved, reach out to us at one.agencz@gmail.com for assistance.

7. Contact Us

If you have any questions regarding this policy, reach out to us at:
📧 one.agencz@gmail.com